How AI is Changing Small Business Communication

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In the latest episode of Curve Ahead, I had the pleasure of speaking with Chris Vasquez, Chief Product Officer at AWeber, about how email marketing remains one of the most effective yet underappreciated tools for businesses looking to build meaningful relationships with their audience. Our conversation revealed valuable insights about email marketing best practices, AI’s role in content creation, and how simplicity in design can drive better results.

Why Email Marketing Still Matters in the Social Media Age

Despite the proliferation of social media platforms, email marketing continues to stand out as an essential tool for businesses of all sizes. As Chris explained:

 

“The thing that makes email so special is when I sign up for your list, you and I own that relationship with each other, with nobody in the middle who can at any point sever us… The big difference between that and a social tool is that you don’t own your audience.”

 

This point resonated deeply with me as a podcast producer, as it parallels the relationship between podcasters and their audiences. While social platforms can change algorithms or restrict access to your followers at any moment, both email lists and podcast subscribers represent direct connections that no third party can completely sever.

 

Chris shared the example of his wife, an interior designer with a massive Instagram following, who constantly worries about algorithm changes affecting her visibility. With email, as long as you’re sending quality content that your audience wants, your messages will reach their inbox.

Overcoming the Blank Page with AI Assistance

One of the most compelling insights from our conversation was about how AI is helping solve the “blank page problem” that prevents many small business owners from maintaining consistent email marketing efforts.

 

Chris revealed how AWeber’s AI newsletter assistant helped him overcome this barrier in his personal side business making pickleball paddles:

 

“I had them on my list for like six months. And you know how many emails I sent them? Zero. And I work in email. It’s like, what the heck is wrong with me? But it was because of a feeling of lack of confidence… That’s where the assistant we’ve been working on actually helped me. It writes the first draft.”

 

This resonates with so many podcast creators I work with who struggle to consistently promote their episodes or engage with their audience through email. The fear of the blank page can paralyze even experienced professionals.

 

What’s particularly interesting is how the AI approach at AWeber follows a “human in the loop” design principle, where the technology handles the tedious parts while keeping humans in control of the final decision. The AI never sends an email without human approval, maintaining the authentic human connection while removing friction from the process.

 

Simplifying Design to Drive Action

Another key insight from our conversation was the importance of simplicity in design. Chris explained how AWeber has evolved their approach:

 

“In the past, I think we’ve aired too far on the side of choice, because our thought at the time was, well, if we let people do whatever they want, then we’re never going to get in their way. But what we’ve seen is when you do that, especially when it comes to beginners, you just stop them in place because they don’t even know where to start.”

 

This principle of focusing on the most important tasks and removing unnecessary options has dramatically improved user success rates. For their AI newsletter assistant, they reduced the median time from draft to sending from over an hour to just eight minutes.

 

For podcast producers, this same principle applies. When helping clients plan, produce, and promote their podcasts, focusing on the essential elements first and gradually introducing more complex options can significantly increase the likelihood of consistent content creation.

The Consistency Challenge

Both Chris and I discussed how consistency remains one of the biggest challenges for content creators, whether they’re sending email newsletters or publishing podcast episodes.

 

As Chris put it:

 

“Once you miss one week, if you have a weekly newsletter, it’s easier to miss the second week. And then it’s easier to miss the third. And then it’s easy to never do it again.”

 

I shared my own experience of how getting into a rhythm of content creation becomes easier with time, but those first few sessions can feel particularly vulnerable and challenging. The key is developing systems that make consistency easier:

 

  1. Focus on a small number of priorities each day (Chris’s mentor suggested limiting to three, while I prefer two)
  2. Communicate clearly when priorities shift
  3. Build creation into your routine
  4. Use tools that minimize friction

Key Takeaways for Podcast Creators

For podcast producers and creators, several valuable lessons emerge from this conversation:

 

  1. Own your audience relationships: Like email, podcasts offer a direct connection to your audience that isn’t mediated by shifting algorithms.
  2. Leverage AI as a starting point: Tools that generate first drafts of show notes, email promotions, or social posts can help overcome the initial hurdle of creating content.
  3. Simplify your production process: Focus on the most critical tasks that drive your podcast forward, and avoid overwhelming yourself or clients with too many options.
  4. Prioritize consistency: Developing systems that make it easier to create content regularly will build momentum and audience engagement over time.
  5. Balance automation with human touch: Use technology to handle repetitive tasks while maintaining your authentic voice and connection with your audience.

Conclusion

The conversation with Chris Vasquez highlights how the principles that make email marketing effective—consistency, simplicity, and direct audience relationships—apply equally well to podcast production and promotion. By focusing on these fundamentals and leveraging new technologies thoughtfully, content creators can build more meaningful connections with their audiences while reducing the friction that often prevents consistent creation.

 

As someone who helps businesses develop and produce podcasts, I found these insights particularly valuable. The goal isn’t just to create a single great episode, but to establish sustainable systems that allow for ongoing, consistent content creation that builds audience relationships over time.


 

Looking to launch or improve your podcast? Contact us to learn how our podcast production services can help you create engaging content consistently while building direct connections with your audience.

 

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